Effective Date: 09-10–25
PC Restoration LLC (“we,” “our,” “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, services, and team.
1. Information We Collect
We may collect the following types of information:
● Personal Information: Name, address, phone number, email address, insurance information, and other details you provide when requesting services.
● Service Information: Details about your property damage, restoration needs, and service history.
● Payment Information: Billing details necessary to process payments (handled securely through our payment processors).
● Website Usage Data: Non-identifiable data such as IP address, browser type, and pages visited, collected via cookies or analytics tools.
2. How We Use Your Information
We use the information we collect to:
● Provide restoration and cleaning services.
● Respond to emergency service requests.
● Communicate with you regarding scheduling, updates, and follow-ups.
● Process insurance claims and coordinate with adjusters and carriers.
● Improve our services and customer experience.
● Comply with legal and regulatory requirements.
3. Sharing of Information
We may share your information in the following situations:
● Insurance Carriers & Adjusters: To assist with processing claims.
● Service Partners & Contractors: When specialized assistance is required.
● Legal Requirements: If required to comply with a law, regulation, or court order.
● Business Operations: With trusted service providers who support our business (e.g., IT support, payment processors).
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. SMS Terms & Conditions
By providing your mobile number, you consent to receive SMS messages from PC Restorations related to your services, appointments, and important updates.
● Message and data rates may apply depending on your mobile carrier.
● You may opt out of receiving SMS messages at any time by replying STOP to any message you receive.
● For help, you can reply HELP or contact us directly using the details below.
● We do not sell, rent, or share your mobile information with third parties or affiliates for marketing or promotional purposes.
● All categories outlined in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Data Security
We implement industry-standard safeguards to protect your information from unauthorized access, alteration, or disclosure. While we strive to protect your information, no method of electronic storage or transmission is 100% secure.
6. Data Retention
We retain your personal information only as long as necessary to provide our services, meet legal obligations, resolve disputes, and enforce agreements.
7. Your Rights
Depending on your location, you may have the right to:
● Access the personal information we hold about you.
● Request corrections or updates to your information.
● Request deletion of your personal data (subject to legal or contractual obligations).
● Opt out of non-essential communications.
To exercise these rights, please contact us at the details below.
8. Cookies & Website Tracking
Our website may use cookies or similar technologies to enhance user experience and track usage. You can control cookie preferences through your browser settings.
9. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from them.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on our website with the revised effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
PC Restorations
40 Taugwonk Spur Rd. Stonington, CT 06378
(860) 535-2002
